The Galaxy Note should be getting an ICS update anytime now however if you are experiencing any update problems, the Samsung servers are probably over whelmed. I have had two separate failures to date with WiFi updates and part of the problem is certainly the servers.
The ICS update is significant for the GN as there are several premium apps included for use with the S Pen. I figured that the 326MB update would just be for ICS but it turns out the whole suite of apps are included as well. This could explain why the Samsung update is not rolling out as smoothly.
It takes me under 30 mins to update the GN but each time, after about 10 mins, the server starts to drop the connection and I have to restart the update all over again. The GN update I am receiving is for the Internationally released model and not ones sent out to residents in Europe or America.
What Samsung could have done is to push the premium apps for the GN directly to their Samsung Appstore instead of packaging everything together. This way, you can get people to log into the store and download these apps separately at their convenience.
As I understand it, Samsung wants to include the S Pen suite with the ICS update to act as a one stop download for all phones but in order to do that, your servers should be up to mark on this. Right now, the updates are not rolling out in time for everyone because Samsung just isn’t into the Cloud computing space and will require time to get their act together. The investment called for is significant but as a products driven company, it still has some way to go to reach the level that Microsoft or Apple are at right now with servers and cloud storage.
This weakness should be addressed before Samsung gets even more ambitious.